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During the last week in August I, along with 2,800 other marketers, attended Inbound 2012 (an inbound marketing conference) in Boston. It was an absolutely fantastic week full of wonderful keynotes and great breakout sessions. One of my favourite breakout sessions was ‘How To Create eBooks and Webinars Your Prospects Will Love’, presented by Maggie Georgieva, as I came away with so many ideas for my own marketing.

Here’s what I learnt from Maggie during her 45 minute presentation …

Test Test Test

Marketing should never be based on superstitions or gut feelings. Everything we do should be based on the results of tests we have carried out. Each campaign needs to be built from a solid foundation upwards, with your marketing offer being the foundation, and upon that you build (in order) your landing page, your email, your blog and finally your social media.

There are 3 steps to creating ‘lovable’ offers for your prospects …

1. How To Approach Content Creation

Good content is where the lead generation process starts. Your content should be based on your data:

  • Blog analytics. Check what the top ranking blog topics are to give you ideas for content;
  • Page performance. Check page views to see what pages are the most popular and use this intelligence to produce an offer
  • Landing page analytics. Conversion rates e.g. if your landing pages with ebook offers convert highest, then you should be doing more ebooks.

The format of your offers matter, so see which medium works best for your target market and offer your content to them via that medium, whether it be ebooks, videos, photos etc.

Review your email marketing analytics  to check for patterns in your click through rates (CTR) in order to get more content ideas.

Think of content creation not as a silo but as something you can do across all your channels e.g. if Pinterest is a topic of interest to your target audience don’t just do an ebook, also look at publishing blog posts and webinars on the same topic.

If you don’t have enough internal data to review for content ideas, check out other sources of data e.g. Google News and leverage the current buzz for your own marketing.

All your content decisions should have data to back them up. If you take this approach your offer will be much more successful.

2. Know When To Publish

Perfect is the enemy of good” – Voltaire.

If you constantly chase perfection in your marketing offers, then you will never publish anything. However, if you publish and review your data, then you can improve for your next offer.

The more you publish the more opportunities you have to drive lead conversion.

If time is an issue consider the following tips for creating high quality content fast…

  • Repackage your own existing content:
    • 20 ‘how-to’ blog posts becomes an ebook;
    • An ebook becomes a webinar; or
    • A webinar becomes an ebook.
  • Curate public content (this way you’re gathering existence content and repackaging it, as opposed to creating original content, which is more time consuming to produce):
    • 101 awesome marketing quotes;
    • 54 pearls of marketing wisdom; or
    • Learning Linkedin from the experts.

3. Double Down On What’s Working

Monitor your landing page conversion rates frequently to identify your winning offers, then repeat the activity that got you there.

Discover the offers that deserve your time; check the data and decide which of your offers to maintain, create again or ignore and move on. Focus on what is doing well and optimise those offers to increase conversion even further e.g. A/B test your landing pages and CTAs (call-to-actions).

Also consider incorporating some product information on your company into your top of the funnel content e.g. on your ‘thank you for downloading our whitepaper’ page, add a CTA for a secondary offer to, for example, demo your product.

What If Things Go Wrong?

If something doesn’t work, ask yourself …

  • Is my offer compelling enough?
  • Did I target the right audience?
  • Am I not sending enough traffic to it?

If any of the answers are no, review the data, re-evaluate and try again.

To Summarise … The Key Steps To Succeeding With Marketing Offers Are

  1. Don’t optimise before you build strong foundations.
  2. Use real data to drive your content strategy.
  3. Publish often and iterate later.
  4. Do more of what’s working!

Link to Maggie Georgieva’s presentation slides

 

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This post originally appeared on TweakYourBiz.Com

Many companies are afraid of social media…. some are afraid of being involved, some are afraid of not being involved. Which is worse?

Anyone who has seen the socialnomics video has probably been persuaded that social media is important for business, both B2B and B2C. Unfortunately some companies get caught up in a panic and jump in without having any strategy or plan of action in mind. This leads to problems.

There is little worse than a Facebook page that is unmonitored – fans clamouring for attention and none being given. The key is in the name – social media. You need to be involved with your audience – you wouldn’t go to a seminar, put on a slideshow and then ignore the audience would you? So why ignore them online?

If you’re lucky enough to have an interested audience who is willing to engage with you, then you need to appreciate them and respond to their queries and concerns. Ignoring questions on social platforms is far worse for your image than having no presence at all; no presence is not great, it shows you’re not in touch with the new way people are doing business, but having a presence and ignoring people shows you don’t care about them at all – a far worse message to send.

A Tale Of Transformation

There is a skincare brand that I am particularly fond of; it’s an English brand started by two women on the Isle of Wight back in 1995. The brand has always projected an image of integrity, quality and, despite their growth, friendliness and caring. In my experience their telephone customer service is second to none (half the time you feel like having a cup of tea and a chat with the customer service rep – they are that friendly). But for some reason when they branched into social media none of this translated.

They had a Facebook page and a Twitter account; the Twitter account had very little interaction and on Facebook they were largely ignoring their fans. It was all broadcasting and no engagement. On one particular day there was a backlash against a post the company had placed on Facebook. The backlash went on for hours and hours without any comment from the company. It was quite clear that they were not paying any attention.

The error of their ways was brought to their attention however, and one year later the brand’s online presence is unrecognisable from what it was. They are now engaging properly with their community and responding to queries and answering questions. They are actively checking Twitter to see who is talking about them and responding to people.

The company has now matched its virtual reputation with its real life reputation. No mean feat, but if one company can do it, everyone can.

Marketing Takeaway

Even if you jumped into social media without a plan and have let it flounder, it’s not too late. Grab the bull by the horns, draw up a proper plan of action and go all guns blazing for the rest of 2012. It’s not too late to be great online….

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